Privacy Policy

Purple Sheep Yarns Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

1. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

2. When you order, we need to know your name, billing address and e-mail address. You may also enter a delivery address, telephone number, company name and VAT number. This information will be stored with your order.
The other information that will be stored with your order is your IP address, its host name and its country location, the type of device you used (such as mobile or desktop), the date and time you ordered, your payment method (PayPal or card), how much you paid, the shipping method, any activity on the order (such as the date and time the order was completed by our staff), whether you are a new customer, a returning one or a guest, the products ordered.
We use this information primarily in the processing of your order. We also use it to improve our website and the service that we provide.

3. We use Paypal to process your card payments. This means that we do not receive or store information regarding your payments cards. Paypal adheres strictly to Payment card industry (PCI) standards regarding your data.

4 We use your personal information to notify you of your purchase and only with your consent, to send you updates of our products and services.

5. We have not and will not ever sell or share your personal information with any third parties for marketing purposes.
Where necessary we do share your information with couriers like Royal Mail and DPD. This will usually include your name, address, phone number and email address.
In rare circumstances, we may be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. These requests are assessed one-by-one and we' will take your privacy into full consideration before sharing.

6. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you knowingly and specifically provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by e-mailing

7. We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. However this may limit the way that our website works. Any information collected in this way can be used to identify you unless you change your browser settings.

Our site uses 2 cookies:


To enable our site to recognise when you click from page to page. Without it, every page would be treated as your first visit to the site, and anything added to your shopping basket would be instantly forgotten.
Session ID
On exit
Our site uses this cookie, together with a copy of the Session ID so that the contents of your shopping basket will still be available to you at a future visit and until the basket is cleared. This is for your convenience.
Log in details ie email address and password are also saved so that you can remain logged in when returning. (the password is encrypted).
If you sign out, your login details are removed from the cookie.
Session ID
Can also contain an email address and encrypted password
1 year


8. If you have any questions about privacy please contact us at


Updated 24 May 2018