Delivery

Update on despatch 29/3/20 - We are still open! - We currently have a high number of orders coming in. 
Whilst we are still managing to get the orders out very quickly, we can no longer guarantee same day despatch. Thank you for your patience!

Saturday morning despatch is currently not possible.

We will let you know if things change.

 

Update on delivery 27/4/20

Special Delivery is now guaranteed by 9pm next working day. If they don't deliver on time we refund your postage.

Royal Mail are now warning that there can be delays with delivery in the UK.

Delivery has been suspended to the following countries:

  • Albania
  • Armenia
  • Bosnia-Herzegovina
  • Ecuador
  • Kuwait
  • Lebanon
  • Montenegro
  • Morocco
  • Peru
  • South Africa
  • Taiwan

It is likely that there will be significant delays to international deliveries to other countries not mentioned above. 

 

UK Delivery

We use Royal Mail for most of our deliveries.

Our standard service is Royal Mail 24. This is an untracked service.

Where possible we will despatch orders the same day.

Parcels should usually arrive within 1 to 2 days but can take longer.

We normally despatch Monday to Friday (excluding Bank Holidays).

The costs are:

£2.95 for orders up to £25 with free delivery on orders of £25 or over.

We may use a courier for larger deliveries with delivery times similar to first class post.

We now offer Royal Mail Special Delivery next day by 1pm. Delivery is Monday to Friday. Delivery restrictions apply please check with us before ordering. Where possible we will despatch orders the same day. 

 

European Union Delivery

Orders up to 2Kg

For orders up to 2Kg you can choose Royal Mail International Standard or Royal Mail International Tracked and Signed.
Royal Mail International Standard service does not include tracking. 

Parcel Weight

Standard

Tracked and Signed

Up to 1kg £5.99 £8.99
1kg to 2 kg £7.99 £10.99

Please note that the 2kg limit applies to the total weight of the order including packaging. The packaging adds about 10% to the weight of the order.

Delivery should take place between 3 and 5 working days after we despatch but can take longer.

 

Orders up to 15Kg

We now ship larger orders to the following countries:

Austria (4-5 days)
Belgium (4-5 days)
Czech Republic (4-5 days)
France (4-5 days)
​Germany (3-4 days)
Hungary (4-5 days)
​Ireland (up to 14Kg)
Italy (4-5 days)
Latvia (6-7 days)
Liechtenstein (4-5 days)
Lithuania (8 days)
Luxembourg (3-4 days)
Monaco (5days)
Netherlands (3-4 days)
Poland (4-5 days)
Portugal (5-6 days)
Romania (7 days)
Slovakia (5-6 days)
Slovenia (7 days)
Spain (except Canary Isles 5-6 days)
​Sweden (4-5 days)
​Switzerland (4 days)

Prices start from £6.99.
Prices will vary depending on the country and the weight of the order. 
These are displayed in your basket before you check out.
​This is a tracked courier service.
Orders are usually despatched next working day (Monday to Friday).
Delivery estimates are in working days.

 

Rest of the World

We now ship to the following countries:

Australia
Belarus
Canada
China
Israel
Japan
New Zealand
Russia
Ukraine
USA


​​Royal Mail International Standard service does not include tracking.

Prices vary depending on the service and the weight of the order. These are displayed in your basket before you check out.
Please note that the 2kg limit applies to the total weight of the order including packaging. The packaging adds about 10% to the weight of the order.

 

Import Duties and Tax

Orders to the EU include VAT. Orders outside of the EU are VAT free. 

For orders outside of the EU you may also have to pay import duties and taxes. These are your responsibility to pay. We have no control over these charges and since they differ from country to country, we cannot predict what they will be in any individual case. If goods are rejected at customs they are usually returned to us. When goods are returned we can only refund for the value of goods that are returned in resaleable condition. We cannot refund postage costs. Our carriers may also charge us return fees these will be deducted from the refund. 

 

Late and Lost Deliveries

Some of our deliveries arrive later than the times given above. These times are given to us by Royal Mail and the couriers that we currently use (DPD and UKMail) and are out of our control. We cannot be held responsible for any delay caused by Royal Mail or the courier. However, we will do everything we can do to ensure you receive your order .

A very small number of deliveries go missing.

Royal Mail class a parcel as missing only after the following times have elapsed:

10 working days after due date for UK deliveries
​20 working days after due date for European deliveries
25 working days after due date for the rest of the world deliveries

It is only after these times have elapsed that we can issue a refund or resend your yarn.

 

updated 26/2/19