Returns

Cancellation

You can cancel your order at any time prior to despatch and a full refund will be given. If the goods have been despatched please see returns below.

Returns

Before returning any goods please contact us. You can do this by emailing customerservices@purplesheepyarns.co.uk or you can use the contact us form.

If the goods are faulty we will happily arrange for a replacement or a refund, whichever you prefer. Please contact us before returning the goods so that we can cover the cost of the return.

You can return goods that aren't faulty for up to 30 days. Where the goods reach us in an unused and saleable condition we will be able to refund the cost of the goods only. You will need to pay for return postage.